Read Time: 2 minutes
When an Advertiser marks your brief response as Lost, you will be notified of the outcome. While this means your proposal was not selected for this campaign, it is a good opportunity to understand why and strengthen future responses. This guide shows you how to send feedback directly to the Advertiser through the platform to open that conversation.
Navigate to your Workspace
Your Workspace is the home base for all your activity on the Collab Platform. Start here to access your active briefs.
Select Brief Manager from the navigation menu
This takes you to the full list of your active and past briefs where you can locate the relevant campaign.
Navigate to the Outcome tab
The Outcome tab shows the Advertiser's final decision on your response - Won, Lost, or In Review. Find the brief marked as Lost that you would like to follow up on.
Click View Outcome
This opens the outcome details for that brief, including the Advertiser's decision and any feedback they may have included when marking the response as Lost.
Click Message Advertiser to open the communication thread
This opens the messaging thread for this brief, allowing you to send a message directly to the Advertiser. Use this to acknowledge the outcome, ask for more detail on their decision, or express your interest in future opportunities. All messages are kept within the platform, creating a clear record of the conversation.
Enter your message in the text field
Keep your message professional and constructive. You might thank the Advertiser for the opportunity, ask what influenced their decision, or share your interest in being considered for future campaigns.
Click Post
Your message will be sent to the Advertiser and they will receive a notification. The message is also stored in the brief's communication history so you can refer back to it at any time.
Need more help?
Contact Collab Support via the chatbot button located in the lower-right corner of your screen.