Read Time: 7 minutes
This FAQ guide covers everything from assigning multiple users to one role, managing advertiser access, updating campaign names, using the content plan, uploading the right files, and more.
Can I have more than one person fulfilling an internal role within a Campaign?
Can I have more than one person fulfilling an internal role within a Campaign?
Absolutely. You can assign multiple people to a single role within a campaign, both internally and from the Advertiser side.
You can assign more than one Campaign Manager, Content Manager, or other roles. Each user will be able to complete tasks related to their assigned role (e.g. reviewing content, completing the Campaign Briefing Form).
To edit campaign roles:
Click "Edit Campaign" in the upper right of your Campaign Form
Go to the Campaign Details tab
Scroll down to the Campaign Team section
Add, remove, or adjust team members as needed
Can I add more than one Advertiser account to a campaign?
Can I add more than one Advertiser account to a campaign?
You can add more than one Advertiser account to a campaign and set their roles accordingly. There are different roles you can set them to:
Final Approver: The user who takes up the role of submitting the content to the Publisher after all other Advertiser users have reviewed the content assigned for review.
Approver: Users who will be in charge of reviewing the campaign and content
Viewer: Users who can view the campaign but have restricted access that does not allow them to carry out actions or edit any part of the campaign.
Is it possible to have multiple Approvers in one review round?
Is it possible to have multiple Approvers in one review round?
Yes, you can set multiple Advertiser approvers.
What happens if I don’t assign a Final Approver?
What happens if I don’t assign a Final Approver?
This is a required role. You must assign a Final Approver. If you only have one Advertiser user as part of the campaign, assign them as a Final Approver. Otherwise, you can include as many Approvers as you like, but one user must have the Final Approver role, as this lets the system know who to send it to last and who is in charge of ensuring that all reviews by other users have been conducted before sending it back to you, the Publisher.
This ensures that each review round goes ahead smoothly and everyone has a chance to input their knowledge and review on time.
Can I remove someone from a Campaign after it's started?
Can I remove someone from a Campaign after it's started?
Yes, you can remove or add Advertiser accounts or users after a campaign has started. Here’s how it works:
Future tasks will automatically be assigned to the new user.
Past To Do's will remain assigned to the original user and will need to be manually reallocated if needed.
You must have at least one Advertiser account assigned to every campaign.
Tip: You can use a placeholder or mock Advertiser account if the real account isn't active yet. This still allows the workflow to function properly without needing an active Advertiser in PubSuite.
You can also re-allocate any internal user roles before or during the Campaign process by changing the relevant roles in the relevant Campaign Form.
To edit campaign roles:
Click "Edit Campaign" in the upper right of your Campaign Form
Go to the Campaign Details tab
Scroll down to the Advertiser Campaign Team section
Add, remove, or adjust team members as needed
How do I use Campaign Manager without inviting my Advertisers to the PubSuite Platform?
How do I use Campaign Manager without inviting my Advertisers to the PubSuite Platform?
If you don’t want your Advertisers using PubSuite, but you want to use it internally, you can switch ‘Advertiser Access OFF’ under the 'Campaign Setup' tab in your Campaign Form. This will ensure that any Advertiser user cannot see the campaign, nor will they be assigned any tasks or sent any notifications.
You can also turn off Advertiser Access in your Management Console settings.
What’s the difference between a Campaign Manager, Content Manager, and Content Editor?
What’s the difference between a Campaign Manager, Content Manager, and Content Editor?
Campaign Manager is the person/s who will be running the campaign, and is in charge of the end-to-end campaign process. They have primary access across campaign implementation including campaign and content editing.
Content Manager is responsible for overseeing the Content for each campaign. This role is best suited to the person who is accountable for content quality. They have access to content pieces, including creating, editing, and deleting. However their primary responsibility is to quality control check the Content Editor’s work. Including a Content Manager in a campaign is not mandatory. Only include this role in your campaigns when you want a ‘middle’ person between your Content Editor and Campaign Manager.
Content Editor is the person responsible for drafting or creating the content. Think of them as the writer or content creator. Anyone who you wish to be creating content in any campaign should be given the role of Content Editor in the Campaign Form.
For more information on Roles and Responsibilities, visit this guide.
Can I change the Campaign Title after it’s created?
Can I change the Campaign Title after it’s created?
Yes, you can change the Campaign Title at any time. Simply head to the ‘Edit Campaign’ button that is present in the top right corner of every Campaign and update your Campaign Form and edit the "Campaign Title" field.
What type of files can I upload to a Campaign?
What type of files can I upload to a Campaign?
PubSuite supports almost all common file types, allowing you to upload everything you need to manage and deliver your campaign successfully.
Under the Assets and Media tab in your Campaign Form, uploads are organised into three categories:
General Files: For campaign-wide reference material such as brand guidelines, press releases, or brief documents.
General Assets: For flexible-use files like lifestyle imagery, logos, videos, or campaign-wide creative. These aren’t tied to specific specs or content items.
Required Assets: For non-negotiable assets that are essential for content to go live. Use this category for specific image specs, approved product shots, or mandated brand elements.
Tip: Keeping your assets categorised ensures easier collaboration, faster approvals, and on-spec content delivery.
For more info, read our Assets guide.
When do I upload general files that aren’t linked to a specific content piece?
When do I upload general files that aren’t linked to a specific content piece?
You can upload general files or links after the Campaign Briefing Form has been approved.
Head to the Files tab within the Campaign Form.
Upload any reference files - such as assets, brand guidelines, or press releases, that support the campaign.
These files will be stored at the campaign level, accessible to all collaborators, and not linked to individual content pieces. However, users can add a Description when uploading to clarify how the file should be used or if it’s intended for a specific content item - even if it’s not formally linked.
Can I check if an Email Notification has been sent to an Advertiser?
Can I check if an Email Notification has been sent to an Advertiser?
PubSuite doesn’t currently show a sent email log, but you can stay across advertiser communications by configuring your email settings in the Management Console.
Here’s how to track emails:
Go to your email settings in Management Console.
Set up your workflow so that Campaign Managers are CC’d or BCC’d on advertiser-facing emails.
This ensures every email sent to Advertisers is also sent to your team for visibility and follow-up.
Do I have to use a Content Plan in every Campaign?
Do I have to use a Content Plan in every Campaign?
No - Content Plans are optional and can be toggled off if not required.
Content Plans are ideal when you want to develop concepts per content piece before production begins - but they’re not required for every campaign.
To turn off the Content Plan:
Open your Campaign Form
Navigate to the Campaign Set Up tab
Toggle Content Plan to OFF
Once disabled:
All Content Plan–related To-Dos and tasks will be skipped.
You’ll no longer have the option to complete a Detailed Content Briefing.
The workflow will move directly from the Campaign Briefing Form to the Content Briefing stage.
Need more help?
Contact PubSuite Support via the chatbot button located in the lower-right corner of your screen.